Check with seller [Hồ Chí Minh] Global Service Desk Agent

Tuyển dụng, việc làm Hồ Chí Minh Global Service Desk Agent
Thông báo tuyển dụng Global Service Desk Agent
Chi tiết công việc

Thu nhập:
Thương lượng
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên





Kinh nghiệm:
2 năm
technical
it support
network
ideas
Mô tả công việc
Our client, headquartered in Zurich, Switzerland, has been a leading development and production partner for industrial components (e.g. sealing and sensors, etc.) for over 100 years. As a globally active product and materials specialist, we are serving customers - particularly in Europe, the USA, and Asia. We develop and manufacture customized and innovative product solutions together with our customers.
Are you ready to tackle IT challenges head-on? As a Global Service Desk Agent, you are the first point of contact for our employees technical concerns. Whether its fixing a fault or fulfilling a request, youre the one who gets things done.
Your responsibilities:
• Remote first level
IT Support
for colleagues across all business lines and geographies.
• Handling requests via different channels such as portals, phone calls, or quick chats to assist users.
• Understand and Analyze Issues- Dive into tech problems, guiding users through the process of finding solutions.
• Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
• Collaborate with IT colleagues and partners to troubleshoot and resolve infrastructure and network-related challenges
• Maintain a high level of customer satisfaction by providing quality assistance.
• Manage access and administration using Identity and Access Management systems and other tools
• Continuously develop your knowledge about IT services, business processes, and technical skills
• Contribute valuable ideas to enhance our IT systems and processes.
Yêu cầu
• Relevant IT qualifications and a proven track record in the field with at least 2 years of work experience in an international helpdesk environment
• Experience with Microsoft 365 applications, Citrix, Windows 10/11, MS Intune and Active Directory / Entra ID
• Hands-on experience with ticketing systems like ServiceNow, Jira-SM or others
• Proficiency in ITSM processes and tools and ITIL Foundation certification
• A passion for technology and a willingness to learn and adapt
• Excellent customer service skills - solving problems effectively while creating positive user experiences through proactive high-quality communication
• Strong analytical skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Quality awareness and prioritization skills - efficiently managing tasks with a keen awareness of quality
• Strong proficiency in English, both written and spoken
• Chinese (Mandarin) knowledge would be a big plus
• German knowledge would be a nice-to-have
YOUR BENEFITS:
• You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility.
• You can work remotely and in our office in HCMC
• You work in a well-established company that serves a broad range of clients across different industries
• You are part of a young, dynamic team in an international environment and have individual career opportunities.
• Opportunity to join a training course
• Social Insurance, health Insurance with 100% salary
• Competitive and Negotiated salary
*Please note that we can only consider applications in English for this position.
Quyền lợi
Xe đưa đón
You are working in our office in District 1, Ho Chi Minh City or remotely
Khác
You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility.
You work in a well-established company that serves a broad range of clients across different industries.
Thông tin khác
NGÀY ĐĂNG
14/08/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Helpdesk, English, Microsoft 365 Applications, Citrix, Chinese
LĨNH VỰC
Nhựa & Cao su
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Thu nhập: Thương lượng
Nơi làm việc
Hồ Chí Minh, Việt Nam
Cách thức ứng tuyển
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