Check with seller [Hồ Chí Minh] Frontline Officer

Tuyển dụng, việc làm Hồ Chí Minh Frontline Officer
Thông báo tuyển dụng Frontline Officer
Chi tiết công việc

Thu nhập:
12 - 16 triệu VNĐ
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên
Mô tả công việc
About Us
We are a forward-thinking organisation passionate about innovation, growth, and creating lasting impact. As we expand our presence, were seeking a dynamic Frontline Officer to join our team and play a key role in supporting our students and prospective learners.
Position Overview
The Frontline Officer is a customer-facing role responsible for delivering high-quality administrative support and ensuring an exceptional experience for prospective and current students through our digital channels. Acting as the first point of contact, this role plays a key part in guiding students through enquiries, applications, and enrolments, while maintaining strong relationships and accurate records.
Key Duties & Responsibilities
Respond promptly to student and prospect enquiries, primarily via live chat and email, by sourcing information, following up, and providing clear, timely responses.
Build rapport and establish trust with prospective students and customers.
Serve as the primary contact point for leads and prospective students on queries including course details, fees, and the application process.
Assist with student enrolment, providing support and follow-up until conversion.
Maintain accurate records of leads and new submissions in the system.
Direct current student enquiries to the appropriate team or department for resolution.
Yêu cầu
Requirements & Skills
Previous experience in a customer service, student support, or administrative role (education sector experience is highly desirable).
Strong communication skills, both written and verbal, with the ability to convey information clearly and professionally.
Excellent interpersonal skills with the ability to build rapport and engage with diverse audiences.
Strong organisational and time-management abilities, with a keen eye for detail.
Proficiency in digital tools, CRM systems, and Microsoft Office Suite (experience with student management systems is an advantage).
Ability to manage multiple priorities in a fast-paced environment.
A proactive, problem-solving mindset with a strong focus on delivering exceptional service.
Flexibility, adaptability, and a willingness to learn and grow with the organisation.
Quyền lợi
Competitive salary package and growth opportunities.
Thông tin chung
Thu nhập: 12 - 16 triệu VNĐ
Nơi làm việc
Hồ Chí Minh
1.
Hồ Chí Minh
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bên dưới:
Các thông tin được cung cấp chỉ nhằm mục đích cho người dùng tham khảo, edunet không đại diện và không có sự liên quan tới doanh nghiệp
laurus education holdings pty ltd
trong các hoạt động tuyển dụng. Các thông tin bản quyền, nhãn hiệu hoặc bất kỳ quyền sở hữu trí tuệ nào liên quan đến nội dung, thương hiệu hay hình ảnh doanh nghiệp này không thuộc sở hữu của edunet.
Người tìm việc cần tự xác minh thông tin trước khi ứng tuyển, giao dịch hoặc đưa ra bất kỳ quyết định nào dựa trên các nội dung này.
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