Check with seller [Khánh Hòa] CONCIERGE MANAGER

Tuyển dụng, việc làm Khánh Hòa CONCIERGE MANAGER
Thông báo tuyển dụng CONCIERGE MANAGER
Chi tiết công việc

Thu nhập:
Thỏa thuận
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên
khách sạn
Mô tả công việc
Assists to ensure that the Concierge activities including Bell are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
Oversees the preparation and update of individual Departmental Operations Manuals.
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Ensures that all Concierge and Bell Desk employees are aware of current promotions, policies and other important information.
Ensures that all Concierge and Bell Desk employees are familiar with the hotels products and services.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
Spends time in Concierge, Bell Desk, Hotel Lobby and Entrance during peak periods to ensure that both areas are managed well by the respective team and delivers the brand promise.
Ensures that guest history records are accurately maintained.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
Ensures all guests messages, mail, faxes and parcels are handled and distributed promptly.
Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner.
Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between Concierge and Front Desk, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Assists in the recruitment and selection of all Concierge, Bell, Airport and Doorman employees.
Assists to oversee the punctuality and appearance of all Concierge, Bell and Doorman employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene.
Conducts annual Performance Development Discussions with Concierge, Bell, Airport and Doorman employees, supports them in their professional development goals.
Develops the skills and effectiveness of all Concierge and Bell Desk employees through the appropriate training, coaching, and/or mentoring.
Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Ensures high standards of personal presentation and grooming.
Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations.
Responds to changes in the Concierge function as dictated by the industry, company and hotel.
Exercises responsible management and behaviour at all times, positively representing the hotel management team and Hyatt International.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
Yêu cầu
Diploma or degree in Hospitality Management or related field preferred.
Previous experience in a Concierge or Guest Services role, with at least 1-2 years in a supervisory/leadership position at a luxury hotel.
Strong knowledge of local attractions, dining, entertainment, transportation, and cultural events.
Strong organizational and problem-solving skills, with attention to detail.
Proficient in English (both written and spoken); knowledge of other foreign languages is an advantage.
Proficiency in MS Office applications.
Flexible to work shifts, weekends, and public holidays.
Quyền lợi
Service charges
12 complimentary nights at Hyatt Hotels worldwide
Exclusive discounts on F&B and Friend & Family rates
Duty meal and provided Uniforms
Opportunities for career growth
A Diverse & Inclusive workplace culture where you truly belong
Thông tin khác
Số lượng
1
Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Outlet Manager
Cập nhật
[protected info]:29
Thông tin chung
Thu nhập: Thỏa thuận
Nơi làm việc
Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa
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