Check with seller [Khánh Hòa] ASSISTANT CONCIERGE MANAGER

Tuyển dụng, việc làm Khánh Hòa ASSISTANT CONCIERGE MANAGER
Thông báo tuyển dụng ASSISTANT CONCIERGE MANAGER
Chi tiết công việc

Thu nhập:
Thỏa thuận
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên





Kinh nghiệm:
2 - 3 năm
Mô tả công việc
Assists in the preparation and updates of the Concierge, Bell Desk, Business Center Departmental Operations Manuals if necessary.
Assist to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
Maintains the Daily Log Book.
Ensures that all Concierge and Bell Desk employees are aware of current promotions, policies and other important information.
Ensures that all Concierge and Bell Desk employees are familiar with the hotels products and services.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Personally and frequently verifies that guests are receiving the best possible service.
Spends time in Concierge and Bell Desk areas during peak periods to ensure that the area is managed well by the respective team and deliver the brand promise.
Establishes a rapport with guests maintaining good customer relationship.
Ensures all guests messages, mail, faxes and parcels are handled and distributed promptly.
Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner.
Ensures guest comments are channelled to Concierge Manager for follow up.
Ensures speedy, accurate and efficient telephone and message service at all times.
Ensures that communication and co-ordination of all Departments, with particular emphasis on the interaction between Concierge and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Ensures that all guest details are entered correctly in accordance with the principles of clean data.
Ensures that employees have a complete understanding of and adhere to employee rules and regulations.
Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Ensures high standards of personal presentation and grooming.
Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
Responds to changes in the Rooms function as dictated by the industry, company and hotel.
Reads the hotels Employee Handbook and have an understanding of and adhere to the hotels rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
Yêu cầu
Bachelors degree or diploma in Hospitality Management or related field preferred.
Minimum 2-3 years of experience in Concierge or Front Office, with at least 1 year in a supervisory/
assistant manager
ial role in a luxury hotel.
Strong knowledge of local attractions, dining, entertainment, and cultural offerings.
Proficient in English (additional languages are an advantage).
Familiarity with hotel systems (Opera, PMS) and Microsoft Office applications.
Proficiency in MS Office applications.
Flexible to work shifts, weekends, and public holidays.
Quyền lợi
Service charges
12 complimentary nights at Hyatt Hotels worldwide
Exclusive discounts on F&B and Friend & Family rates
Duty meal and provided Uniforms
Opportunities for career growth
A Diverse & Inclusive workplace culture where you truly belong
Thông tin khác
Số lượng
1
Nơi làm việc
Khánh Hòa
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Trợ lý,
thư ký
Cập nhật
[protected info]:28
Thông tin chung
Thu nhập: Thỏa thuận
Nơi làm việc
Nơi làm việc
Khánh Hòa
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút
Ứng tuyển
bên dưới:
Các thông tin được cung cấp chỉ nhằm mục đích cho người dùng tham khảo, edunet không đại diện và không có sự liên quan tới doanh nghiệp
hyatt regency nha trang
trong các hoạt động tuyển dụng. Các thông tin bản quyền, nhãn hiệu hoặc bất kỳ quyền sở hữu trí tuệ nào liên quan đến nội dung, thương hiệu hay hình ảnh doanh nghiệp này không thuộc sở hữu của edunet.
Người tìm việc cần tự xác minh thông tin trước khi ứng tuyển, giao dịch hoặc đưa ra bất kỳ quyết định nào dựa trên các nội dung này.
việc làm tuyển gấp Khánh Hòa cho người đang tìm việc

Contact seller Share

Comments