Check with seller Hồ Chí Minh => Customer Service

- Be responsible for the customer service, answering the customers ‘questions about booking via our system. Problem shooting with quick speed and efficiency from the customer’s satisfaction; - Operate each shipment independently according to the SOP, preparing documents such as SLI、B/L、delivery notice and etc, arranging all the process such as booking, trucks, customs clearance, inputting shipment information into the company system in time; - Quoting to customer/agents, tracking the status of each shipment, communicating and coordinating with customers, oversea agents and suppliers; - Implementing the tasks assigned by region manager and report the result regularly, maintaining the good cooperation relationship with oversea agents and customers; - Tracking the shipping status, maintaining the good relationship with carrier, warehouse, trucks and other related department; - Inputting related fees, issuing invoices - Receiving oversea agent and customers independently and helping arranging the schedule of related persons; - Get familiar with the price of the responsible region, knowing and analyzing the current status and development of the routes in the region, and noticing internal and updating the quotation; - Other tasks assigned by the supervisor. Quyền lợi được hưởng - Provide complete equipment to serve the job. - Working in a dynamic, professional environment with many opportunities for advancement. - To pay social insurance, health insurance, unemployment insurance. - Enjoy welfare policies according to the company's regulations. - Regular training and professional improvement.  Yêu cầu kỹ năng - College degree or above, major in logistics or international trade will be preferred; - 2-3 years working experience in freight forwarding industry, US & Canada lane is preferred. - Good command in English , both oral and written. - Good communication skill and team work spirit - Positive, self-initiative, responsibility, be able to work under pressure - Good mandarin skill will be considered with priority

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