Check with seller Hồ Chí Minh => [HCM] Chuyên Viên Chăm Sóc Khách Hàng (Customer Service Advisor, Tracing)

Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc. Assist the Tracing Supervisor to carry out relevant Customer Service staff orientation programs and on- the-job training for CSA recruits Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to company's policies Handle all trace enquiries in accordance with service standards and processes. Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers full satisfaction Liaise with other departments and Operations to address issues on service recovery Respond to customer queries regarding information on prices, customs requirements etc Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces Handle any overflow of calls from the Frontline where necessary Highlight areas for improvement, with suggested solutions – to improve company’s procedures, technology and service to positively enhance customers’ experience with the company. Quyền lợi được hưởng Phúc lợi: #Global multinational company with dynamic working environment Multiple earnings and benefits from attractive rewards internally Thử việc: 60 NGÀY Health & Wellbeing programs Cơ hội huấn luyện: Certified International Training courses Multiple engagement and team building activities annually Yêu cầu kỹ năng 2 years experience as Customer Service Agent in Logistics/ Import/Export Industry Typing skills (at least 30 wpm preferable) English skill (well communication) Telephone skills (excellent) Technical Skills (Telephone systems, Order/Shipment Track & Trace Systems and Order Booking systems preferable) Conflict resolution skills (excellent) Major inForeign Trade/Import-Export/Logistics(preferable) Negotiation and interpersonal skills (excellent)

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