Check with seller Hồ Chí Minh => SENIOR CUSTOMER SERVICE

Communicate effectively and professionally, both verbally and in writing, with parents on a regular basis. Troubleshoot parents‘ and students‘ problems (complaint/request/feedback...) on the phone, online and others. Organize training courses, develop scenarios, and evaluation criteria to improve service quality and customer experience. Manage 5-star standard facilities according to regulations / procedures, and conduct service quality inspection. Create and monitor a system of controls, procedures, and forms for the recordation of fixed assets. Coordinate and organize events for students and parents. Maintain a balance between company policy and customer benefits. Handle problems in the best interest of both company and customers. Execute kinds of surveys for parents‘ feedback and students‘ feedback, especially via phone call. Execute other tasks assigned by line manager. Quyền lợi được hưởng Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm Yêu cầu kỹ năng Understanding customer needs. One year experience in service quality and customers care. Good communication and problem-solving skill . Good customer mindset. Be able to work in a team. Computer and office skills. Passion, patience, good attitude, dedication. **** WHAT WE CAN OFFER: 13-month Salary. 17-day annual leaves (including team-building), premium insurance and full Vietnamese insurance during probation. Professional training courses. Competitive salary, performance bonus and commission. Tuition discount up to 100% for employees and relatives. Comprehensive wellness package for employees and relatives. Liên hệ - Người liên hệ: YOLA - Điạ chỉ: Hồ Chí Minh

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