Check with seller [Gia Lai] Universal Banking Officer (40001601)

Tuyển dụng, việc làm Gia Lai Universal Banking Officer (40001601)
Thông báo tuyển dụng Universal Banking Officer (40001601)
Chi tiết công việc

Thu nhập:
Thỏa thuận
Loại hình:
Toàn thời gian





Chức vụ:
Quản lý





Kinh nghiệm:
3 năm
tài chính
Job Purpose
The job holder responsible for:
- Ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers.
- Ensure compliance and minimizes risks when processing transactions, providing products and services to customers.

Key Accountabilities (1)
1. Carrying out transactions and providing services:
- Perform work in accordance with policies, regulations, procedures, internal guidelines... and service quality commitments (SLAs)
- Perform cash and non-cash transactions for customers (such as opening accounts, receiving deposits, etc.) in accordance with TCBs procedures.
- Update TCBs product informaiton, regulations, procedures, Marketing program, Sales Campaign and guidelines to provide services to retail customers in the fastest and best way
- Receive and resolve customer requests and complaints in accordance with Techcombanks regulations.
- Receive customers opinions on products, processes, services, policies... to have recommendations for related departments for improving product, process and policy
2. Consulting: Identify opportunities for upselling, cross-selling, consulting and providing personal financial products and services suitable to customer needs
- Receive and understand customer information to advise and provide products and services suitable to customer needs or introduce to positions according to regulations to bring the best experience to customers. Client.
- Identify opportunities for upselling and cross-selling during the transaction process and encourage customers to use other products.
- Exploit, consult, and provide personal financial products and services suitable to customer needs according to the assigned customer list in each period.
- Ensuring correct and complete advice on personal financial products and services and in accordance with customer needs
- Develop customers through sales channels according to the banks orientation from time to time
3. Effective management: Manage plans and business results
- Develop and implement individual business plans to achieve assigned business targets.

Key Accountabilities (2)
Report and Checking:
- Check transactions/documents arising during the day
- Reconcile transactions and cash amounts, ensure the balance in the cash fund reaches zero after the end of trading hours
- Check the documents that have accounted for the previous days transactions.
- Prepare daily reports after trading hours end
- Be a member of the ATM fundraising team at the branch/transaction office/neighborhood.
- Perform other tasks as assigned by the Supervisor/Instructor Team Leader.

Key Accountabilities (3)
Human Resources: Developing people & building a corporate culture
Self Development
- Fully participate in TCBs training programs
- Always have the spirit of self-learning in work and life
- Proactively build personal development plans.
- Always have an open attitude to share information with others and be willing to accept change.
- Take ownership and responsibility in work, aiming for outstanding results.
Build corporate culture at the unit
- Build a culture of cohesion and encourage colleagues to achieve success.
- Be fully aware of Techcombanks organizational culture and perform tasks in the spirit of TCBs 5 core values and behavioral standards, demonstrating Techcomers DNA.
(*) Perform other tasks as assigned by superiors from time to time."
​

Key Relationships - Direct Manager
Senior Manager/ Manager, Retail Banking
Branch Manager
Senior Manager, Direct Sales Center

Key Relationships - Direct Reports
N/A

Key Relationships - Internal Stakeholders
Teams inside and outside RBG

Key Relationships - External Stakeholders
Individual customers, competitors...

Success Profile - Qualification and Experiences
- Graduated bachelor preferably in majors: economics - finance - banking.
- At least 03 years of experience in the banking sector
- Proficient in office skill
- English ability: Not Apply
Thông tin chung
Thu nhập: Thỏa thuận
Cách thức ứng tuyển
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Ứng tuyển
bên dưới:
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ngân hàng thương mại cổ phần kỹ thương việt nam (techcombank)
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