Check with seller [Đà Nẵng] Admissions cum Customer Service Officer

Tuyển dụng, việc làm Đà Nẵng Admissions cum Customer Service Officer
Thông báo tuyển dụng Admissions cum Customer Service Officer
Chi tiết công việc

Thu nhập:
Thương lượng
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên





Kinh nghiệm:
1 - 2 năm
Mô tả công việc
* Responsibility:
- Process student applications from initial enquiry to arrival (or relevant stages within this), ensuring turnaround times within agreed standards of time and accuracy.
- Take overall responsibility for an area within the department and manage the processing of all applications and enquiries for that area, including working with the Sales team on conversion campaigns as required.
- This may include managing the work of colleagues, but not line management responsibility.
- Act as the Central Admissions specialist for that area.
- Act as the support for another area within the Admissions team, providing cover for the primary team members during absences and extra support in busy periods.
- Take responsibility for A further specialism to be advised by the line manager current situations of Sales or Direct Marketing activities.
- Provide assistance in general to other product/regional areas within the team as directed to ensure the team as a whole meets it turn-around promises.
- Maintain the accuracy and completeness of student databases and agent information, both for APU and AUV internal purposes and for external compliance purposes.Prepare accurate and timely paperwork, including but not limited to offer letters, pre-arrival information.
- Provide efficient and courteous communications with all customers, internal and external.
- Maintain positive and constructive relations with colleagues, particularly in the Sales team and centres.
- A good working knowledge of the Central Admissions software and databases (including Microsoft Office and CRM)
- Maintain a good working knowledge of the Academic Programs course outlines, curriculums, and portfolio of centres, courses, special offers, and the entry requirements to provide useful advice to applicants and to accurately assess applicants.
- Maintain a reasonable knowledge of compliance issues, including APU and AUV requirements, head coaches, parents and students .
Yêu cầu
* Position Requirements
- An University Bachelors Degree of Business Administration, Marketing, Sales Management or related fields
- Involves both helping customers enroll in the school system and providing them with information and assistance about the facilities and programs available.
- Answer customer inquiries, provide guidance and recommendations, and ensure customer satisfaction and retention.
- Collect and process customer data, fees and payments, and manage customer reservations and cancellations.
- Know to report ROI and admissions developing rate to the line manager when neccessary.
- Previous work experience in dealing with customers, selling products or services, or performing administrative tasks.
- Familiar with the features, benefits and prices of the school admissions process and all academic programs to consults with parents and students over telephones, emails and direct conversations.
- Able to communicate clearly and effectively with customers and colleagues, and build rapport and trust with them.
- Able to collaborate with other staff members and managers, as well as take initiative and work autonomously when needed.
- Able to use computers and software programs, such as CRM, word processors, spreadsheets, databases, email, etc., to perform their tasks.
- Able to adapt to changing work schedules and demands, and be willing to work outside of regular business hours.
* Abilities/ Skills
- Fluent in communicating in English and Vietnamese is a must
- Interested and enthusiastic about education industry and international schools, and be able to share their passion with customers and colleagues.
- Have prior work experience in a setting that is similar to the International education environment, study abroad agencies and related fields, that can help them understand the operations and challenges of the role.
- Able to deal with customer feedback, problems and concerns, and find solutions that satisfy the customer and the school system.
- Able to persuade and convince customers to buy more or higher-value products or services from the schools, such as upgrading their joining the school enrolment, other programs if neccessary, etc.
- Able to keep in touch with related departments and receive all the issues and contact head of departments when needed.
Quyền lợi
 BHXH, BHYT, [protected info] quy định Công ty và luật Bảo hiểm quy định.
 Ngày nghỉ phép năm, ngày nghỉ chế độ, nghỉ lễ tết,...
 Làm việc trong môi trường giáo dục, thân thiện, năng động, phát triển
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cử nhân
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Tư vấn dịch vụ khách hàng
,
Dịch vụ khách hàng
Thông tin chung
Thu nhập: Thương lượng
Nơi làm việc
Quận Ngũ Hành Sơn,
Đà Nẵng
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút
Ứng tuyển
bên dưới:
Các thông tin được cung cấp chỉ nhằm mục đích cho người dùng tham khảo, edunet không đại diện và không có sự liên quan tới doanh nghiệp
apu international school
trong các hoạt động tuyển dụng. Các thông tin bản quyền, nhãn hiệu hoặc bất kỳ quyền sở hữu trí tuệ nào liên quan đến nội dung, thương hiệu hay hình ảnh doanh nghiệp này không thuộc sở hữu của edunet.
Người tìm việc cần tự xác minh thông tin trước khi ứng tuyển, giao dịch hoặc đưa ra bất kỳ quyết định nào dựa trên các nội dung này.
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