Check with seller [Hồ Chí Minh] Logistics Key Accounts Specialist

Tuyển dụng, việc làm Hồ Chí Minh Logistics Key Accounts Specialist
Thông báo tuyển dụng Logistics Key Accounts Specialist
Chi tiết công việc

Thu nhập:
Thỏa thuận
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên





Kinh nghiệm:
3 năm
logistics
vận tải
xuất nhập khẩu
Mô tả công việc
1) Main Responsibilities
Customer Service strategy
• Contribute to overall Customer Service Strategy. Devises and executes the long term logistics operational strategy for their customers in line with CS&L and Sales Strategy - with a particular focus on delivering optimal balance of service levels and cost as % of revenue and customer satisfaction.
• Manage and promote communication and cross-functional collaboration with Sales and Finance
• External communication with customers, ensuring trustful customer relations and Customer Satisfaction
• Use TPM methodology and Customer Value Pillar as tool-kits for continuous improvement as well as External Benchmark
Customer Relationship Management
Drive the Customer Relationship Management for their Customers:
• Supports to get to a robust Customer and Product data via right governance and alignment with Master Data experts
• Actively works to get one-source of E2E customer information together with Sales,
Trade Marketing
, Finance and CS&L.
• Uses and promotes usage of E2E customer information at any point of customer contact.
Coordinate customer Queries, Incidents, Claims and Disputes by:
• Managing the process of capturing customer queries.
• Monitoring and evaluating the resolution process, with involvement of relevant stakeholders.
• Tracking and recording common customer complaints, and proactively acting upon to achieve claims reduction.
• Manage proactive communication to Customer
Customer Collaboration & joint value creation
• Gains top management sponsorship
• Implements Joint Supply Chain Plan with Customers
• Facilitates links between the right people in both companies
• Forges strong personal relationships with key customers and supply management at all levels
• Detects opportunities and implements Supply Chain collaboration initiatives with Customers aiming at joint value creation
Management information Reporting
Provides clear and accurate information on Customer Service performance via:
• Managing the reporting of service level agreements, costs and KPIs (internally and externally) (ex: Case Fill Rate, Cost to Serve, OSA...)
• Joint Scorecard with Customers
• Ensuring there are clear metrics across all KPIs
• Ensuring Root Cause Failure Analysis on KPIs
Organization and People management
Actively drives a customer centric culture in the team and ensures cross-functional alignment.
Effectively organizes and manages a team of people by:
• Having right team members and roles in-place
• Driving an aligned and focused culture through clear performance targets and regular one-on-ones
• Implementing personal development programm including competencies development
• Lead and/or contributes to cross-functional projects on a need basis
• Actively shares with other OpCos and contributes to Global CS capabilities and CS community on an need basis
Yêu cầu
2) Critical Experiences and Competencies (Skills, Knowledge and Behaviors)
• At least 3 years of experiences in similar roles
• Base in HCMC
• Bachelors or Higher Degree in Business Administration or relevant fields
Skills
• Ability to effectively collaborate across functions
• Excellent negotiation & customer relationship management skills with evidence of being able to influence key decision makers within customers
• Strong project management skills
• Problem solving & presentation skills
• Interpersonal skills
• Strong proficiency in both written and spoken Vietnamese and English
• Strong proficiency in Data Analysis (Report, Dashboard, Excel, PowerBI, PowerApp)
Knowledge
• Strong E2E Supply Chain knowledge, Financial and Commercial understanding
• Experiences of working directly with Customers
• Knowledge of Order Management
• Knowledge of Delivery Process
Behaviors
• HEINEKEN Behaviors
• Learning Agility
Quyền lợi
Private health insurance for employee and dependents
18 days of annual leave
Canteen
Thông tin chung
Thu nhập: Thỏa thuận
Nơi làm việc
170 Lê Văn Khương, Thới An, Quận 12, Hồ Chí Minh, Việt Nam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút
Ứng tuyển
bên dưới:
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